Recent Posts

Why You Should Call a Licensed Water Damage Remediation Company

4/15/2019 (Permalink)

Water Damage Why You Should Call a Licensed Water Damage Remediation Company At SERVPRO of The Beaches/Ponte we're always reviewing training guidelines and discussing the latest water damage procedures, GM Benjamin Alcorn.

A water damage restoration service professional is someone that no one wants to call, but when they are needed, it is important not to delay.

Homeowners know that moisture is the enemy, capable of penetrating into just about any space -including under walls and baseboards, and taking advantage of every little crack and structural problem. No matter how moisture gets into a building, the response should be the same. Bring in a certified firm immediately to extract, dry, and clean the structure to ensure that there are no lingering health threats, or chances for microbial growth once the moisture is gone.

If water has entered the structure through a contaminated source, it is important not to handle it on your own. 

Floods and sewage backups contain multiple types of deadly bacteria, and viruses and fungi. Even momentary skin contact can have serious effects and health risks, causing serious illness. A certified water damage restoration service not only has the tools to eliminate the moisture, but they also have the necessary protective equipment to remain free from harm.

Restoration technicians have a lot of technology at their disposal. 

This includes powerful truck mounted vacuums and pumping systems, high velocity air movers, dehumidifiers, heat injectors, moisture reading equipment, and a number of cleaning products formulated to destroy fungi and other microbial threats. While the technicians work on the structure, disposing of compromised materials, and drying the rest, they will also destroy all mold and microbial colonies. This is the only way to ensure a structure to be safe to live and work in after a water damage has occurred. Any other cleaning method is a dangerous gamble.

The professional technicians with SERVPRO of The Beaches/Ponte Vedra have the latest IICRC (Institute of Inspection Cleaning and Restoration Certification)s and the most up to date equipment and technology. Call us today at 904-246-6118 for any emergency water damage or estimate to help clean up and restore your structure.

The Dangers of Water Intrusion in Your Commercial Building

4/15/2019 (Permalink)

Water Damage The Dangers of Water Intrusion in Your Commercial Building A water damage at an unfinished retail space in St. Johns County threatened to postpone the store's opening.

Water intrusion may be more severe in commercial buildings than in a residential setting, and the effects more extensive. Many commercial structures have a larger volume water entering the premises through plumbing supply lines and at a higher water pressure. The quantity of outgoing sewage is greater than a typical residence, as well. Commercial buildings tend to be of larger square footage than a home, so entry points for water intrusion through areas like the roof, exterior walls or windows are greater in number, as well.

Water intrusion in commercial buildings can damage high-value equipment like computers, and also building services such as HVAC, lighting, elevators and security tech equipment and server rooms. Common long-term consequences of water damage like the growth of toxic mold and microbial growth may be even more problematic than in a home due to the larger occupancy of a business, or other commercial enterprise. When a greater number of people with a wider range of sensitivity are exposed to mold and bacteria spores, health impacts may be significantly magnified, perhaps leading to an enforced closure of the facility until the situation is fully remediated and a clearance test is performed.

Typical issues from water intrusion in the commercial environment include:

  • Water from roof leaks penetrating through ceilings. Chronic leakage through the roof may proceed unnoticed for long periods, hidden by suspended ceiling panels or in electrical or HVAC service areas above.
  • Ruptures of water supply lines typically release clean (white) water.  Sewage backups or leaks in drain pipes release toxic (black) water that may be a biohazard and require evacuation of the premises.
  • Flooding from external sources can result from heavy rains, storms such as hurricanes, rapid snow melt or local overflowing lakes or rivers.
  • Moisture intrusion through the building envelope is typically more subtle. Humid outdoor air may be drawn in through structural cracks and gaps. Over a period, chronic dampness forms in spaces like wall voids, unventilated attics and service areas, spawning hidden mold growth that persists unseen.

For professional remediation of water intrusion in commercial buildings and its secondary damages such as mold growth, contact SERVPRO of The Beaches/Ponte Vedra at 904-246-6118.

Smoke Odor Removal in a Jacksonville Beach Home

4/13/2019 (Permalink)

Fire Damage Smoke Odor Removal in a Jacksonville Beach Home A kitchen fire in Neptune Beach damaged cabinetry and kitchen appliances.

When there is a fire in your home or business it can be a devastating loss. Did you know that even after the fire is out, smoke can still damage other areas of the property? The smoky odor from a fire can make the entire home or business smell horrible and smoke damage, if left untreated, can often exceed fire damage in repair and replacement costs. Fire damage repairs must begin quickly to maximize effectiveness and minimize loss due to smoke damage. 

SERVPRO of The Beaches and Ponte Vedra answers the call and immediately moves into action 24/7. Recognizing the trauma and emotional upset that occupants suffer, we work quickly and considerately to mitigate fire and smoke damage on salvageable property, such as household items, fixtures, metals and other contents. Our state-of-the science techniques and cleaning processes often prevent replacement costs, thereby reducing costs. Fire and smoke damage restoration requires knowledge and skill; our SERVPRO professionals have the expertise to do the job right.

Our trained professionals determine the full extent of fire damage, including the impact of smoke, heat and residues from fire and smoke. We keep home and business owners informed, helping to overcome their loss and restoring hope by explaining what can be saved and how, in a way property owners can understand what is happening, what to expect, and what they can do.

SERVPRO of The Beaches/Ponte Vedra's treatment always includes respectful handling of property as if it was our own. We take extra care and the necessary steps to protect the floor and personal belongings. SERVPRO of The Beaches/Ponte Vedra uses state-of-the-science techniques and cleaning solutions that can dramatically increase the likelihood of saving property without needing to replace it.

For more expert tips and information about our cleaning services, visit or like us on Facebook. We provide emergency service 24 hours a day, 7 days a week, 365 days per year. Call us at 904-246-6118.

Understanding Types of Water

4/13/2019 (Permalink)

Water Damage Understanding Types of Water Category 3 Contaminated Flood Water affected this bathroom at a Ponte Vedra Beach Resort after a Hurricane flooding event.

When your Home or Business is suffers from Water Damage, understanding the types of Water is essential to clean-up. There are three types of Water.

Clean Water, or Category 1 Water is Water from a broken pipe, or other water source; rainwater is also considered clean.

The term Gray Water, or Category 2 Water, is used to classify water that is slightly contaminated. Clean water can become gray water if left untreated, allowing bacteria to form.

Black Water, or Category 3 Water, is water that has been contaminated by sewage or a natural disaster. This water type should always be handled by licensed, trained professionals. When water damage occurs trust local SERVPRO of The Beaches/Ponte Vedra professionals.

Consider taking the following precautions while waiting for help to arrive, to minimize secondary damage.

Damage from Clean Water:

-Shut off water source if possible.

-Remove as much access water as possible with mops and towels, wiping excess water from wood furniture.

-Turn off circuit breakers in wet areas of your home or business.

-Remove and prop up wet upholstery cushions.

-Move any paintings, art objects, and other items that may be sensitive and move them to an unaffected area.

-Do not leave books, newspapers, or magazines on wet carpets or floors. They may cause staining.

-Do not use your household vacuum to remove water. There is danger of electrical shock.

-Do not turn on ceiling fixtures. Do not enter rooms where ceilings are sagging. It could be dangerous.

Damage from Contaminated Water:

-Avoid all contact with sewage and items contaminated with sewage.

-Do not walk through wet and contaminated areas.

-Do not turn on the HVAC system.

-Do not use house hold fans to try to dry the structure.

-Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

What to Do After a Fire

4/11/2019 (Permalink)

Fire Damage What to Do After a Fire A home owner in Jacksonville Beach surveys the damage from a recent house fire.

Any fire can be devastating. After a fire occurs, the most important thing is the safety of your family and pets. Once everyone is safe and secure, it’s time to work on a plan for what to do next. SERVPRO of The Beaches/Ponte Vedra has created this checklist of safety precautions and more, to help begin the recovery after fire damage.

What to Do After a Fire

Call your insurance company immediately. Following ironing the details with your insurance company, contact SERVPRO of The Beaches/Ponte Vedra so the fire damage cleanup process can begin quickly. Make sure to notify your mortgage company of the fire also. If you’re not sure that the home is structurally safe, have it inspected by a certified structural engineer or building inspector before going near. If you don't know a licensed structural engineer, let SERVPRO refer one to you.

  • Take pictures of all exterior damage, noting broken windows or entrances that are no longer secure.
  • Make arrangements to board-up broken windows and secure the property during the cleanup and restoration process. Do you know SERVPRO does board-up and fencing?
  • Shut off propane tank systems and make an appointment for them to be inspected for safety.
  • Do not attempt to reconnect utilities on your own.
  • Be aware that rodents, snakes, or other animals may have entered your home after you've vacated the property.

Inside the home:

  • Don’t flip on electrical switches in any room with standing water from firefighting efforts.
  • Don’t enter any room if you hear popping or see sparking.
  • Turn off the power at the main electrical panel.
  • Try not touch anything covered with soot; it’s easy to transfer it to other areas of the home, making the cleaning process more difficult.
  • Wear closed-toed shoes or boots, long sleeves, long pants and gloves to protect against soot and any other contaminants as you go through the home.
  • Try to locate important papers and other documents that you’ll need.
  • Handle burned money as little as possible. You can take its remains to a Regional Federal Reserve Bank for replacement.
  • Begin taking inventory of the building damage and all damaged items.
  • Begin saving receipts for any expenses incurred after the fire. These may be needed when filing insurance claims.

Fire Damage Cleanup and Restoration

Companies like SERVPRO of The Beaches/Ponte Vedra have the expertise, as well as the right products and equipment to safely and effectively clean and restore a home after a fire. Fire damage includes more than just items burned. There will be soot, smoke, and water damage from the fire department as well.

A professional cleaning team will assess the damage to flooring, drywall, cabinets, furniture and more, before developing a plan for a thorough cleanup. Additionally, mold growth may be a concern if rooms and items that have been saturated with water during the fire-fighting efforts, are not dried out quickly.

Items that may need to be cleaned for soot and smoke removal include, but are not limited to:

  • Carpets and area rugs
  • Flooring: hardwood, tile and vinyl
  • Woodwork and other hard surfaces like counter tops and cabinetry
  • Electronics and appliances
  • Furniture and upholstery
  • Draperies, linens and clothing
  • Books, artwork, papers and documents

After a fire, let SERVPRO of The Beaches/Ponte Vedra tackle the tough jobs and give you the peace of mind that your home will be cleaned and restored quickly, safely and correctly. Call us 24/7/365 at 904-246-6118 for any fire, smoke, or soot damage in your home or business.

What to Do When Your Beach House Suffers Water Damage

4/11/2019 (Permalink)

Water Damage What to Do When Your Beach House Suffers Water Damage SERVPRO of The Beaches/Ponte Vedra removed water damaged carpet and pad, in order to aid the drying process more quickly.

A home often suffers water damage after a flood or a severe storm. In some cases, water damage occurs when a plumbing fixture such as a pipe or water heater breaks or a roof starts to suddenly leak.

Prompt treatment of any affected areas helps prevent more extensive problems from manifesting. Any part of a home that experiences water damage becomes an ideal breeding ground for mold and other pathogens. If a homeowner ignores the areas of water damage in the home, the microbial spores frequently spread throughout the structure and render it uninhabitable. 

Any time a home suffers sudden water damage, reaction time is paramount. A quick response to the damage prevents moisture from seeping into the home's drywall, flooring, furniture, and other structural areas of the house. Professional technicians from a disaster restoration service will quickly identify all areas of moisture concern in the home. Once the damaged areas have been identified, the company will work to dry out any moisture pockets everywhere in the structure by exposing them to elevated air speeds with specialized equipment to immediately stop mold growth from occurring and to get the affected areas totally dry as quickly as possible. In some cases, the technicians may have to clean some areas with specialized chemicals to prevent and control mold growth. 

If your home has suffered water exposure, please contact us at SERVPRO of The Beaches/Ponte Vedra to evaluate the damage and start the restoration process needed to make your house a home again.  For more expert tips and information about mold prevention and remediation, like us on Facebook. We provide emergency service 24 hours a day, 7 days a week, 365 days per year. Call 904-246-6118.

Do You Hava a Plan?

4/10/2019 (Permalink)

Storm Damage Do You Hava a Plan? Hurricane damage up and down the street of this neighborhood, SERVPRO of The Beaches/Ponte Vedra went to help those in Louisiana.

With Storm Season right around the corner, SERVPRO of The Beaches/Ponte Vedra wants to make sure you have a plan!

"What would your family do? Would you know where to meet?" Talk to your family about these important issues! You never know when a disaster could strike. 

It is important at least once a year to get together with your family and come up with a plan. The following is a list of some important things to consider when getting you family's plan in place.

-"Where will we meet if our neighborhood is evacuated, or we are not allowed to go home by law enforcement?"

-"Is there a trusted neighbor, friend, or relative that can pick up the kids if parents can not get to them? Are they already on the pre-approved pick-up list for that child's school?"

-"Do you have a list of medications handy, and are they up to date which prescriptions filled regularly? This includes pets as well."

-"Make a list of shelters that allow pets ahead of time, and have a plan in place for pets if you cannot get them to a shelter. If you are staying with a relative, make sure your pet can come to, and purchase supplies ahead of time so your pet will be comfortable on a spare of the moment road trip."

-"If you have an elderly family member/friend, or a special needs family member/friend in an assisted living facility, learn that facility's evacuation plan and ask questions. Will they provide transportation for that family member, or will you need to get them? What would you do if you couldn't get to them, or got separated?"

-"Make a disaster kit! If you are riding out a disaster or are in a voluntary evacuation zone, you could be without water or power for days. Include water, non-perishable food, first aid kit, medications, pet supplies and pet food, flashlights, batteries, crank radio, wet wipes, and cleaning supplies you don't need water to use. Ever toilet paper and paper towels are also a good idea. Fill up your bath tub with water before disaster strikes so you can use that water to flush your toilets."

Getting Back to Normal Following a Disater

4/4/2019 (Permalink)

Commercial Getting Back to Normal Following a Disater SERVPRO of The Beaches/ Ponte Vedra responds to a commercial water damage in Downtown Jacksonville.

Getting back to normal after your commercial building has flooded is challenging. Commercial water damage restoration not only restores a building, it restores jobs and income to the people employed at the business, the products or services they give to their customers. It also restores the healthy environment for everyone who utilizes the structure. If it’s not done right, or on time, the result can the closing of the facility, business relocation, and severe impact to an organization’s bottom line.

The scope of water damage in commercial settings is frequently wider and more extreme than in a residential scenario, water damage remediation specialists with experience specific to commercial buildings are positioned to provide effective emergency service when the need arises.

Here’s a typical protocol utilized in commercial water damage restoration:

  • All areas contacted with water are inventoried, including affected building materials and furniture. Any wet carpet must be located and identified.
  • Wet ceiling tiles may be removed and discarded after the event. Ceiling tiles usually are not salvageable.
  • A moisture meter should be utilized to check for water-damaged drywall. Disinfection and mold control techniques may need to be initiated.
  • Wet electrical components are assumed to be hazardous. A qualified maintenance technician or electrician should cut off power to affected areas. Inspection by a building inspector or electrician is required to determine the need to replace wet wiring, circuit breakers, outlets and light fixtures.
  • Upholstered furniture wet by flood water, roof leaks, or sewage should be discarded. Furniture contacted by drinking water can be air-dried if done within 24 hours. Laminate or hardwood furniture can be cleaned with a disinfectant solution and reused; particle board furniture may be discarded.
  • Carpet contaminated by sewage must be disposed. Carpet wet by drinking water or rain water through roof leaks may have water extracted and then be sterilized.

Dry Me Out, the Science of Drying

4/4/2019 (Permalink)

Commercial Dry Me Out, the Science of Drying SERVPRO of The Beaches/Ponte Vedra has 'state-of-the-art' drying equipment to help reduce the affects of secondary damage.

Getting the structure dry is our number one goal. After a flood and water damage occurs, getting dried out is a number one priority to minimize dangerous after effects and secondary damage. Did you know that there is a science behind the drying process?

Having the knowledge of physics metrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to run for the towels and grab a few fans, SERVPRO of The Beaches/Ponte Vedra Professionals are trained in the science of drying (Psychrometry) and follow strict industry approved standards. If your business suffers from water damage, our beaches SERVPRO Professionals will:

Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.

Measure how much moisture is in the wet materials and monitor whether the materials are drying properly.

Speed up mother nature by using professional drying equipment. A wet building will always seek equilibrium, and try to dry naturally. When materials are wet, moisture will naturally move to drier air. The problem is that nature takes too long, and secondary damage (like mold) can occur while you are waiting for your professional building to dry. We use state of the art monitoring equipment and a proven drying process to speed up the drying time in your business.

Water Damaged Insulation, What to Do

4/4/2019 (Permalink)

Water Damage Water Damaged Insulation, What to Do Insulation is exposed behind drywall to assess whether or not it needs to be removed.

There is a lot of confusion about what to do with insulation that’s been soaked or damaged by flood waters or leaky plumbing. Is it still a good insulating material? Does it breed mold and mildew? Will it eventually damage other structures such as drywall or tile floors?

Mold In the Aftermath of Storm Damage:

Mold is a big deal and its removal is critical. It can be spotted in a variety of ways. Sometimes it discolors your ceiling or walls, or it shows up as black spots on areas throughout the home, or as rot on damp wood. If the insulation is replaced or thoroughly dry, it can’t harbor mold. But it’s easy to be confused about whether water-damaged insulation is safe to keep in place. A qualified mitigation company can use certain tools, such as a moisture meter, to detect whether the insulation within a wall is wet.  Homeowners may have to resort to opening a wall to visually inspect the damage.

Insulation Is Made of Various Materials:

Insulation is not just a fluffy lining for your home. It comes in a variety of different materials and is installed various ways.

For instance, there is fiberglass, cellulose, foam board, cotton, or spray foam. Each type of insulation must be treated differently after water damage. Some of these materials are organic and they make a fine breeding ground for mold.

There is also the risk of toxins in water-damaged insulation. Flood waters can carry potential toxins that remain in the insulation after the water recedes. It’s the nature of insulation that it retains moisture for a long time after the flood is gone.

Assessing and repairing water damage should take priority for homeowners who’ve been hit by a flood or storm. It’s not just a matter of aesthetics, though the odors and discolored walls and wallpaper are certainly unpleasant; it’s important to your family’s health and safety that insulation is handled by expert hands.

Is the Insulation Worth Keeping?

We help the homeowner to analyze a multitude of issues concerning repair, salvage, construction, disposal, insurance and restoration. As for the question of replacement: Does water-damaged insulation necessarily need to be removed, with new materials installed throughout the home? This is not a question to be taken lightly. We can help you decide whether to remove and replace insulation after we’ve begun the job of assessing damage and drying out the entire structure.

Cleanup and restoration after water damage is a comprehensive job. It requires skills, tools and experience in a variety of disciplines. Few companies have the resources of SERVPRO of The Beaches/Ponte Vedra. Call us at 904-246-6118 or visit us on Facebook.